How long did you wait past your appointment time to be seen?
Less than 5 mins
36
5 - 10 mins
29
11 - 20 mins
17
21 - 30 mins
13
more than 30 mins
10
Not answered
1
How would you rate who you saw at giving you time and listening to what you had to say?
Poor
0
Less than satisfactory
0
Satisfactory
9
Good
17
Excellent
77
I can't comment on this area
3
Not answered
0
How would you rate the clinician at explaining and involving you in your care?
Poor
0
Less than satisfactory
0
Satisfactory
8
Good
21
Excellent
74
I can't comment on this area
3
Not answered
0
Would you be happy to see this clinician again?
Yes
104
No
0
Don't know / unsure
2
Not answered
0
How helpful do you find our receptionists?
Very unhelpful
8
Unhelpful
4
Average
17
Helpful
33
Very helpful
41
Not answered
3
How easy is it to get through to the practice on the telephone?
Very difficult
7
Difficult
29
Average
37
Easy
21
Very easy
5
Not answered
7
How would you rate our: Urgent GP appointment availability?
Poor
6
Less than satisfactory
7
Satisfactory
26
Good
26
Excellent
26
I can't comment on this area
8
Not answered
7
How would you rate our: Routine GP appointment availability?
Poor
13
Less than satisfactory
16
Satisfactory
34
Good
22
Excellent
12
I can't comment on this area
2
Not answered
7
How would you rate our: Nurse appointment availability?
Poor
1
Less than satisfactory
3
Satisfactory
21
Good
41
Excellent
12
I can't comment on this area
20
Not answered
8
How would you rate our: Blood test appointment availability?
Poor
0
Less than satisfactory
2
Satisfactory
19
Good
34
Excellent
17
I can't comment on this area
25
Not answered
9
How do you usually book appointments?
In person
13
Telephone
85
Online
2
Not answered
6
How important is it to you to see a specific GP of your choice?
Not important
8
Neutral
21
Important
46
Very important
24
Not answered
7
How easy do you find it to get an appointment with a specific GP of your choice?
Very difficult
15
Difficult
27
Average
37
Easy
16
Very easy
1
Not answered
10
How would you rate our current opening times?
Poor
0
Less than satisfactory
0
Satisfactory
26
Good
49
Excellent
23
I can't comment on this area
3
Not answered
5
At what times could appointments be more convenient for you?
Stay as they are
48
Before 8am
2
Lunchtime
17
After 6pm
22
Saturday
11
Sunday
0
Not answered
6
How would you rate the information and self help leaflets available from the practice?
Poor
0
Less than satisfactory
0
Satisfactory
14
Good
48
Excellent
13
I can't comment on this area
23
Not answered
8
What further information would be helpful?
Overall, how would you rate this practice?
Poor
1
Less than satisfactory
5
Satisfactory
24
Good
43
Excellent
20
I can't comment on this area
3
Not answered
10
What is your gender?
Male
39
Female
56
Not answered
11
What age are you?
0 - 15
2
16 - 24
7
25 - 34
16
35 - 44
18
45 - 54
14
55 - 64
16
65 - 74
15
75 - 84
4
85+
3
Not answered
11
What is your ethnic group?
White
70
Mixed / Multiple ethnic groups
1
Asian / Asian British
20
Black / African / Carribean / Black British
0
Other ethnic group
5
Not answered
10
Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12 months? (include any issues/problems related to old age)