December 2018

106 patients left us feedback

Spread of responses

  1. Online 105
  2. Paper 1
  3. App 0
  4. Other 0

Who did you have an appointment with today?

  1. GP 103
  2. Nurse practitioner 0
  3. Practice nurse 3
  4. Health care assistant 0
  5. Phlebotomist (takes blood) 0
  6. Not answered 0

How long did you wait past your appointment time to be seen?

  1. Less than 5 mins 36
  2. 5 - 10 mins 29
  3. 11 - 20 mins 17
  4. 21 - 30 mins 13
  5. more than 30 mins 10
  6. Not answered 1

How would you rate who you saw at giving you time and listening to what you had to say?

  1. Poor 0
  2. Less than satisfactory 0
  3. Satisfactory 9
  4. Good 17
  5. Excellent 77
  6. I can't comment on this area 3
  7. Not answered 0

How would you rate the clinician at explaining and involving you in your care?

  1. Poor 0
  2. Less than satisfactory 0
  3. Satisfactory 8
  4. Good 21
  5. Excellent 74
  6. I can't comment on this area 3
  7. Not answered 0

Would you be happy to see this clinician again?

  1. Yes 104
  2. No 0
  3. Don't know / unsure 2
  4. Not answered 0

How helpful do you find our receptionists?

  1. Very unhelpful 8
  2. Unhelpful 4
  3. Average 17
  4. Helpful 33
  5. Very helpful 41
  6. Not answered 3

How easy is it to get through to the practice on the telephone?

  1. Very difficult 7
  2. Difficult 29
  3. Average 37
  4. Easy 21
  5. Very easy 5
  6. Not answered 7

How would you rate our: Urgent GP appointment availability?

  1. Poor 6
  2. Less than satisfactory 7
  3. Satisfactory 26
  4. Good 26
  5. Excellent 26
  6. I can't comment on this area 8
  7. Not answered 7

How would you rate our: Routine GP appointment availability?

  1. Poor 13
  2. Less than satisfactory 16
  3. Satisfactory 34
  4. Good 22
  5. Excellent 12
  6. I can't comment on this area 2
  7. Not answered 7

How would you rate our: Nurse appointment availability?

  1. Poor 1
  2. Less than satisfactory 3
  3. Satisfactory 21
  4. Good 41
  5. Excellent 12
  6. I can't comment on this area 20
  7. Not answered 8

How would you rate our: Blood test appointment availability?

  1. Poor 0
  2. Less than satisfactory 2
  3. Satisfactory 19
  4. Good 34
  5. Excellent 17
  6. I can't comment on this area 25
  7. Not answered 9

How do you usually book appointments?

  1. In person 13
  2. Telephone 85
  3. Online 2
  4. Not answered 6

How important is it to you to see a specific GP of your choice?

  1. Not important 8
  2. Neutral 21
  3. Important 46
  4. Very important 24
  5. Not answered 7

How easy do you find it to get an appointment with a specific GP of your choice?

  1. Very difficult 15
  2. Difficult 27
  3. Average 37
  4. Easy 16
  5. Very easy 1
  6. Not answered 10

How would you rate our current opening times?

  1. Poor 0
  2. Less than satisfactory 0
  3. Satisfactory 26
  4. Good 49
  5. Excellent 23
  6. I can't comment on this area 3
  7. Not answered 5

At what times could appointments be more convenient for you?

  1. Stay as they are 48
  2. Before 8am 2
  3. Lunchtime 17
  4. After 6pm 22
  5. Saturday 11
  6. Sunday 0
  7. Not answered 6

How would you rate the information and self help leaflets available from the practice?

  1. Poor 0
  2. Less than satisfactory 0
  3. Satisfactory 14
  4. Good 48
  5. Excellent 13
  6. I can't comment on this area 23
  7. Not answered 8

What further information would be helpful?

Overall, how would you rate this practice?

  1. Poor 1
  2. Less than satisfactory 5
  3. Satisfactory 24
  4. Good 43
  5. Excellent 20
  6. I can't comment on this area 3
  7. Not answered 10

What is your gender?

  1. Male 39
  2. Female 56
  3. Not answered 11

What age are you?

  1. 0 - 15 2
  2. 16 - 24 7
  3. 25 - 34 16
  4. 35 - 44 18
  5. 45 - 54 14
  6. 55 - 64 16
  7. 65 - 74 15
  8. 75 - 84 4
  9. 85+ 3
  10. Not answered 11

What is your ethnic group?

  1. White 70
  2. Mixed / Multiple ethnic groups 1
  3. Asian / Asian British 20
  4. Black / African / Carribean / Black British 0
  5. Other ethnic group 5
  6. Not answered 10

Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12 months? (include any issues/problems related to old age)

  1. Yes, limited a lot 10
  2. Yes, limited a little 22
  3. No 50
  4. Prefer not to say 14
  5. Not answered 10