September 2019

15 patients left us feedback

93%

patients likely to recommend us

7%

patients unlikely to recommend us

(0% didn't answer or gave a neutral response)

Spread of responses

  1. Online 0
  2. Paper 15
  3. App 0
  4. Other 0

How likely are you to recommend our GP Practice to friends and family if they need similar care or treatment?

  1. Extremely likely 12
  2. Likely 2
  3. Neither likely nor unlikely 0
  4. Unlikely 1
  5. Extremely unlikely 0
  6. Don't know 0
  7. Not answered 0

Can you tell us why you gave that response?

  • Good service when needed.
  • Long wait to get an appointment. Never know who the doctors are they never stay long!
  • Helen Lomax - Thank you very much for diagnosing my limited breathing problems - you were correct according to Dr Warly at Lymington Hospital. I am now on a puffer when I need it!
  • The team are very helpful especially Helen.
  • The surgery presents as a pleasant building, clean, welcoming staff are kindly, empathetic, reassuring. I miss the opportunity to ring early to get an appointment but I and my family have always been able to speakto a doctor. When further treatment is needed it is usually swiftly arranged.
  • Liz is the only person to get my blood and good spirited.
  • always been kindly treated.
  • Nurse Lomax - fantastic
  • Good overall
  • Lovely girls on reception.
  • Excellent practice for Lyndhurst for residents and visitors when necessary.
  • Excellent as usual.
  • Always helpful and cheerful. Helen Lomax has been so supportive and accommodating during my recent appointments. Helen has gone the extra mile to see me before work. She has worked in partnership with me to find the best options for treatment. I have been a patient and worked for many GP surgeries - this absolutely one of the best.
  • It is always possible to see a GP or at least talk to one on the same day.
  • I saw Julie the nurse today - she is brilliant, friendly but professional. Took time with me to explain what was going on. Thank you.