January 2024

20 patients left us feedback

95%

patients likely to recommend us

0%

patients unlikely to recommend us

(5% didn't answer or gave a neutral response)

Spread of responses

  1. Online 20
  2. Paper 0
  3. App 0
  4. Other 0

How likely are you to recommend our GP Practice to friends and family if they need similar care or treatment?

  1. Extremely likely 11
  2. Likely 8
  3. Neither likely nor unlikely 1
  4. Unlikely 0
  5. Extremely unlikely 0
  6. Don't know 0
  7. Not answered 0

Can you tell us why you gave that response?

  • I really felt I received excellent advice from a very experienced sister. All my concerns were dealt with professionalism and kindness.
  • Treatment received supports
  • Receptionist arranged same day appointment after my call. Seen on time by friendly, efficient doctor, very knowledgeable about unusual condition, medication prescribed immediately and collected within 15 minutes. I'm not a regular visitor to the doctor, and was very impressed by the speed and efficiency of the service. Very many thanks for a positive experience
  • Relatively easy to book an appointment and seen on time by a polite, friendly nurse in a well appointed facility.
  • I would have expected a blood test to check for infection, whilst all vital signs were checked my problem has not been resolved.
  • Excellent service
  • I have always been happy with the service from the staff & doctors
  • Great service and did just what was requested Helpful reception staff over the phone too ! Thankyou
  • Dr Jones Reassured me and gave me confidence that my problem would be dealt with .
  • Although I had to queue for a long time on the phone, I was able to get an appointment the same day and saw Dr Clelland who was most satisfactory
  • Quite difficult and stressful to get an appointment with the doctor by ringing up, it would be better if you could book an appointment for a future date if it’s not urgent. The doctor I saw was very friendly though.
  • I was very pleased with by recent appointment with Doctor Hughes who I found helpful and thorough Mostly with one exception a few years ago I have been happy with advice and treatment I have had in what is and has been a difficult time.
  • Helpful staff, knowledgeable doctors
  • Dr Hinton was v helpful and arranged further tests to get answers
  • It’s always difficult to get an appointment, so I only try when it’s got a bit more serious. It was great to get seen quickly by the Dr after an initial call.
  • On contacting the surgery I was offered a GP call back then an appointment on the same day. My concerns were listened to and samples taken for tests. All this was done within a few hours of contacting the surgery.
  • Quick, hassle free appointment.
  • I always get an appointment with polite and professional service from the the staff