September 2024

12 patients left us feedback

92%

patients likely to recommend us

0%

patients unlikely to recommend us

(8% didn't answer or gave a neutral response)

Spread of responses

  1. Online 12
  2. Paper 0
  3. App 0
  4. Other 0

How likely are you to recommend our GP Practice to friends and family if they need similar care or treatment?

  1. Extremely likely 7
  2. Likely 4
  3. Neither likely nor unlikely 1
  4. Unlikely 0
  5. Extremely unlikely 0
  6. Don't know 0
  7. Not answered 0

Can you tell us why you gave that response?

  • Quick, efficient and helpful
  • Doctors are very professional, reception folks are always nice and we normally get an appointment the same day. Only concern is if the new system you have introduced will be less personal and make it more difficult to book a doctors appointment for the day, I had to wait for an appointment the next day which is the first time I have ever had to suffer that
  • Easy booking, helpful consultation, overall pleasant experience.
  • Once I was finally able to get a appointment to see a Doctor on my 3rd attempt of trying, due to being unable to book on the new Amina system , as I had explained on numerous occasions I did not have a email address . I then presented myself in person to the receptionist who was kind enough to fill in my request on my behalf , I was then very quickly contacted with an appointment. I was happy with my consultation with the Doctor who gave me plenty of time & was very thorough.
  • Put my mind at ease
  • Very friendly and confidence-inspiring with an excellent bedside manner.
  • The anima app never did work, still doesn't. The app took over a week to set up. All it does is tell me to contact the GP surgery. The receptionist made the appiontment for me after a week of asking. The doctor was great though.
  • The doctor was very helpful and understanding
  • Was able to make an appointment easily and was seen quickly
  • Used the Anima system to contact the surgery which I found easy and straightforward. Received a response from the GP very quickly with an appointment provided for the same day. Appointment with the GP was really helpful - she asked lots of questions to understand my condition and provided helpful advice, alongside a prescription. GP had a very friendly and caring manner. All round excellent experience - Thank you!
  • Satisfaction prevailed!