June 2024

21 patients left us feedback


patients likely to recommend us


patients unlikely to recommend us

(5% didn't answer or gave a neutral response)

Spread of responses

  1. Online 21
  2. Paper 0
  3. App 0
  4. Other 0

How likely are you to recommend our GP Practice to friends and family if they need similar care or treatment?

  1. Extremely likely 13
  2. Likely 7
  3. Neither likely nor unlikely 1
  4. Unlikely 0
  5. Extremely unlikely 0
  6. Don't know 0
  7. Not answered 0

Can you tell us why you gave that response?

  • I was given an appointment on the day I contacted the surgery and the doctor was very helpful and prescribed medication and informed me about taking it.
  • I have always had the best possible treatment and care .Every one is always ready to help you can get appointments on the same day
  • I did not wait too long before being seen. Check in was relatively easy. The person I saw was polite friendly and in general was informative
  • Because for me it seems the best round here for getting to see a Dr.I do not like the new system as i am not use to using my mobil,so i was told i could phone.
  • Professional, quick service, inspiring confidence with knowledgeable staff
  • The doctor has been extremely thorough with me and very reassuring. Shame she will be leaving g in October
  • I felt well looked after
  • Very quick response to a request for an appointment, and although there was a delay the staff were friendly, clear and I didn't feel rushed
  • Arranging my appointment was very easy, (Iused the new system which was excellent).I received an appointment that day and was very happy with the doctor I saw who was pleasant, knowledgeable and thorough
  • Dr Hinton very pleasant and responded promptly to my correspondence arranging for me to see Dr Higgins who was very thorough and efficient.
  • Fast and efficient service
  • The GP I saw provided the answers I required.
  • It's difficult to tell if a friend/family member would get the same level of care as I am. I'm seeing a trusted and know Dr which they may not. Countinuity of care is hugely important. Guaranteed continuity of care would lead to assurance that whoever I recommended the surgery to would receive a decent level of care. Without that, it's difficult to know. However, I was pleasantly surprised at how comfortable my interaction with reception staff was. Very friendly and helpful!
  • Very good, quick service. Knowledgeable doctors.
  • I have had the best possible care and treatment from the team at Lyndhurst Surgery over the years, always able to get an appointment very quickly all the team are friendly and helpful. Now we have the new Anima system and it appears to work very well Early days but in my case on Friday it was a score of 10/10 thank you for looking after me over the years.
  • The competence of the doctor seen.
  • The doctor was brilliant, she took the time to listen and understand my problems in a holistic way.
  • Friendly and helpful easy parking.
  • I have always received a professional service.
  • Familiarity and practicality
  • I got seen quickly and got what I needed from the appointment