How long did you wait past your appointment time to be seen?
Less than 5 mins
44
5 - 10 mins
41
11 - 20 mins
16
21 - 30 mins
3
more than 30 mins
0
Not answered
1
How would you rate who you saw at giving you time and listening to what you had to say?
Poor
0
Less than satisfactory
0
Satisfactory
2
Good
20
Excellent
79
I can't comment on this area
1
Not answered
3
How would you rate the clinician at explaining and involving you in your care?
Poor
0
Less than satisfactory
0
Satisfactory
5
Good
20
Excellent
76
I can't comment on this area
2
Not answered
2
Would you be happy to see this clinician again?
Yes
103
No
0
Don't know / unsure
1
Not answered
1
How helpful do you find our receptionists?
Very unhelpful
3
Unhelpful
0
Average
4
Helpful
28
Very helpful
68
Not answered
2
How easy is it to get through to the practice on the telephone?
Very difficult
1
Difficult
8
Average
35
Easy
41
Very easy
18
Not answered
2
How would you rate our: Urgent GP appointment availability?
Poor
0
Less than satisfactory
2
Satisfactory
9
Good
26
Excellent
34
I can't comment on this area
33
Not answered
1
How would you rate our: Routine GP appointment availability?
Poor
0
Less than satisfactory
2
Satisfactory
13
Good
54
Excellent
29
I can't comment on this area
6
Not answered
1
How would you rate our: Nurse appointment availability?
Poor
0
Less than satisfactory
1
Satisfactory
14
Good
37
Excellent
28
I can't comment on this area
24
Not answered
1
How would you rate our: Blood test appointment availability?
Poor
0
Less than satisfactory
1
Satisfactory
15
Good
32
Excellent
26
I can't comment on this area
30
Not answered
1
How do you usually book appointments?
In person
9
Telephone
90
Online
5
Not answered
1
How important is it to you to see a specific GP of your choice?
Not important
9
Neutral
16
Important
44
Very important
35
Not answered
1
How easy do you find it to get an appointment with a specific GP of your choice?
Very difficult
2
Difficult
3
Average
41
Easy
40
Very easy
18
Not answered
1
How would you rate our current opening times?
Poor
0
Less than satisfactory
1
Satisfactory
22
Good
52
Excellent
27
I can't comment on this area
2
Not answered
1
At what times could appointments be more convenient for you?
Stay as they are
64
Before 8am
3
Lunchtime
5
After 6pm
19
Saturday
13
Sunday
0
Not answered
1
How would you rate the information and self help leaflets available from the practice?
Poor
0
Less than satisfactory
0
Satisfactory
10
Good
43
Excellent
13
I can't comment on this area
38
Not answered
1
What further information would be helpful?
Map of length of walks to surgery was useful. Could map of longer walks be provided please to support exercise programmes?
The staff and doctors are excellent and good to us.
None at all, very satisfied with the service.
Always helpful and dedicated - I would recommend to anyone!
More information for families and children rather than the current elderly, dementia, carer, 65+ and staff information.
I feel we are kept well informed.
Dr Kay is really lovely and covers everything thoroughly and in a friendly and professional manner.
Making an appointment to see your chosen doctor is easy as long as there is no time pressure.
More comfortable seating in GP waiting area.
The receptionist was very helpful and assisted me with registering online even when the system was not working very quickly.
Overall, how would you rate this practice?
Poor
0
Less than satisfactory
0
Satisfactory
1
Good
25
Excellent
78
I can't comment on this area
0
Not answered
1
What is your gender?
Male
37
Female
66
Not answered
2
What age are you?
0 - 15
2
16 - 24
4
25 - 34
11
35 - 44
8
45 - 54
15
55 - 64
15
65 - 74
28
75 - 84
16
85+
5
Not answered
1
What is your ethnic group?
White
101
Mixed / Multiple ethnic groups
1
Asian / Asian British
0
Black / African / Carribean / Black British
0
Other ethnic group
0
Not answered
3
Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12 months? (include any issues/problems related to old age)