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Friends & Family Test (FFT)


£12 per month or £120 per year including VAT

GP surgeries    Dentists    One month free trial


Three options for patients to provide their feedback

Paper and Pen

Paper responses can be printed out and given to patients by receptionists.

Once completed, the receptionist (or any appropriate member of staff) can add the answers to the system themselves.

iPad app

A free iPad app can be downloaded so patients can quickly enter their feedback on an iPad in your practice.

We can provide advice on purchasing an iPad and a tamper-proof enclosure, or you can use an existing iPad if you have one.

Online web link

A unique web link will be provided for patients to use at home and for paper entries to be manually added by practice staff.

Each practice is be given a code for their feedback survey on


Interested? Get in touch

For more information or to arrange a one month free trial please contact us or call 01794 23 14 14.


Automatic reporting

Every month our system will send you an automatic report ready to pass on to NHS England.
You can also use our online report system to get more detailed data.

Your data, your choice

All patient feedback and practice information remains confidential and will not be shared with any third party.
It is entirely up to you whether you make feedback you receive publicly available. 



Register now

Just register for an account to get started.