When you use our website
We do not collect or store any information about you when you visit our site other than when you contact us or create an account. Our website does not use tracking cookies or analytics tools to record any information from unregistered users.
When you contact FourteenFish
When you contact us, you are consenting to us collecting and using any personal information or data that you supply. This includes the name and email address that you use to contact us.
Contacting us does not cause a FourteenFish account to be created.
When you create a FourteenFish account
When you create a FourteenFish account, you are consenting to us collecting and using the personal information and data that you supply.
- your email address and personal details when you create an account
- other information you enter manually via our website or mobile applications
- how you use our website, for example which features you have used and which pages you have visited
- how you use emails that we send you, for example whether you open them and which links you click on
- how you use our apps, for example which features you have used
- your IP address, and details of which version of web browser you used
- questions, queries or feedback you send when you contact us
This data is used by FourteenFish to:
- enable us to provide our services to you
- improve our website and apps by monitoring how people use them
- gather feedback to improve our services and respond to any feedback you send us
- send email notifications to you
- send emails about new products and services
- provide you with information about our services
- send emails about promotions we are offering
- allow you to access FourteenFish services and make payments
Sometimes we’ll send you emails about your account, service notifications, or new policies. You can’t opt out of this type of “transactional” email unless you delete your account. But you can opt out of non-transactional emails such as news about product updates, new services, promotions, and activity notifications through the Privacy page in My Account or by using the unsubscribe link at the bottom of all of these emails.
We won’t ever email you to ask for your password or other account information. If you receive such an email, please send it to us so we can investigate.
A cookie is a small text file that is placed on your device by a web server which enables a website to facilitate your ongoing access to and use of a website. When you log in to FourteenFish, two cookies get stored on your computer which keep you logged in to the website. We do not store "tracking cookies" on your computer like many other websites do.
Where your data is stored
We store your data on secure servers in London in the United Kingdom. We retain your data indefinitely, and you have the right at any time to request a copy of the data we hold about you.
We use the Mailgun platform to send you email alerts, who have staff based outside the European Economic Area (EEA). We have strict controls over what data we send to them, and they only have limited access to some parts of your data. Mailgun stores details about any emails we have sent in the last 30 days on their servers, but not the actual content of the emails. Mailgun is certified under the EU-US Privacy Shield framework. When you sign up for an account, you agree to emails being sent to you in this way.
By submitting your personal data, you are giving us permission to share your data with these third parties as described.
Keeping your data secure
We ensure that all data to and from our website is encrypted using TLS 1.2 which prevents anyone reading or tampering with the data while it is in transit. Any data you send is at your own risk. We have procedures and security features in place to keep your data secure once we receive it.
FourteenFish is ISO 27001 certified and audited by the British Assessment Bureau on an annual basis.
Disclosing your information
We may pass on your personal information if we have a legal obligation to do so, including exchanging information with government departments for legal reasons.
If you are a trainee using our learning resources, and they have been provided by an educational body or private organisation, we provide access to authorised individuals within these organisations to view your package usage and engagement statistics, as well as your module and test scores.
We won’t ever share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.
You have the right to withdraw your consent at any time, and you can request that we delete your account and any data we hold about you by using the Privacy page in My Account. You can also request a copy of any and all data that we hold about you. You also have the right to lodge a complaint with the relevant supervisory authority if you feel that your rights have not been upheld.
Further information about your rights can be found at: GDPR Rights
If you’ve created an account and receive emails from us, you can unsubscribe at any time. This will stop you receiving general emails about our products and services, but it will not stop you receiving transactional emails that are necessary as part of the service we provide to you.
Links to other websites
FourteenFish contains hyperlinks to other third party websites.