HCA & Receptionist – Luson Surgery
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About us
Wellington is an attractive market town just off the M5 and near the A303 set in picturesque West Somerset countryside and close to the North Devon coast and Exmoor.
This is an exciting opportunity to join a dedicated team at Luson Surgery. A high standard of patient care is our utmost priority together with the work-life balance of our GPs and staff. This is a chance for a like-minded individual to join us in making our excellent service available to the wider community in Wellington and the surrounding rural area.
Job description & responsibilities
We offer a high level of care to our patients and great customer service is at the heart of everything we do.
This is a hybrid role where your duties will be split between a GP Surgery Receptionist and a Healthcare Assistant.
As a GP Surgery Receptionist, you will be the first point of contact for our patients. Therefore, good communication skills, an ability to build rapport and excellent organisational skills are a must.
As a GP Healthcare Assistant, you will be responsible for some clinical procedures, including taking bloods, blood pressure readings and completing ECGs.
Our dynamic team is well established and offers a close-knit, supportive environment. Therefore, any new member of the team will be warmly welcomed.
You will be responsible to the Head Receptionist, Practice Manager and the GP Partners.
Successful candidates must be IT literate and experience of working within the NHS is desirable but not essential. In service training will be available, the practice supports employee development.
Receptionist duties will include:
• Booking patient appointments
• Dealing with general patient enquiries
• Registering new patients
• Answering in-coming calls
• Making outbound calls
• Extracting and filing patient notes
• General filing of records and correspondence
• Preparing out-going, internal and external post
• Maintaining manual records
• Keeping reception, the patient waiting room and other areas clean and tidy
• Maintaining up-to-date notice boards
• Maintaining stock levels
• Handling laboratory specimens
• Handling cash when charging patients where appropriate and maintaining relevant records
Healthcare Assistant duties will include:
- Measuring and recording following physiological measurements in routine presentations, and for premedical checks:
- Blood Pressure
- Pulse Rate And Rhythm
- Temperature
- Height And Weight - Body Mass Index
- Ecg
- New patient checks
- Urinalysis and preparation of specimens for investigation by the pathology laboratories
- Prepare and maintain environments and equipment before, during and after patient care interventions
- Assist in raising awareness of health and well-being, and how it can be promoted
- Give accurate and appropriate information to patients and groups within own competence
Clinical experience is not essential for this role.
Person Specification
Qualifications:
Essential
- IT Literate
Desirable
- Qualified in Phlebotomy
- Qualified to NVQ level 3
Experience:
Essential
- Previous Customer service and receptionist experience
- Experience of working within a team
- Experience of dealing with vulnerable patients
Desirable
- Skills in Phlebotomy, ECGs, Patient Health Checks, Blood Pressures
- Basic first aid knowledge
- Awareness of Blood Borne Viruses
- Experience of working in primary care
- Experience of working in a GP practice
- Medical receptionist experience
- Experience of working with the NHS as either a Receptionist or Healthcare Assistant
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Luson Surgery
41 Fore Street
Wellington
Somerset
TA21 8AG
Employer's website:
For questions about the job, contact:
Lizzie Guttridge
