Receptionist/Administrator – Burnham and Berrow Medical Centre
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Job summary
Burnham & Berrow Medical Centre have an exciting opportunity for a motivated and flexible individual to join the practice as Receptionist/Administrator on a permanent basis. The post is available at 32.5 hours per week. Working pattern to be discussed at interview.
The rate of pay is £10 per hour.
You should have excellent communication skills and have the ability to work as part of a team. You will be IT literate and be able to work accurately and prioritise your workload.
Previous experience of reception work in a medical environment is desirable but not essential.
For more information contact Reception and Admin Team Supervisor Sarah Niblett on sarah.niblett@nhs.net or phone 01278 795445
Main duties of the job
Job Summary
To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
About us
Burnham-on-Sea - Our Practice & Town
Burnham and Berrow Medical Centre is a large, well established practice with an on-site pharmacy, which provides a wide range of services to around 15,000 patients. We are a friendly practice in a seaside town location and our transport links are great - The M5, Bristol Airport and train routes to London mean that Burnham-on-Sea is very conveniently located.
Burnham-on-Sea is ideally located within easy access to the Blackdown and the Mendip Hills both designated as Areas Of Natural Beauty, with a network of footpaths and byways for walking, mountain biking and horse riding. It is perfect for discovering the beauty of the beaches and coastal paths, and both sites are within 5-10 minutes walk of the beach.
Positioned on the edge of the Somerset levels, the town is home to one of the longest stretches of sandy beach in Europe and its iconic lighthouse. The town has retained much of its traditional charms and hosts a number of eateries, restaurants and shops.
Job description
Job responsibilities
1.0 MAIN DUTIES
1.1 Reception duties
(i) Monitor flow of patients into consulting and treatment rooms.
(ii) Ensure that patients without appointments, who need urgent consultation, are seen in a logical and non-disruptive manner.
(iii) Explain practice arrangements and formal requirements to new patients and those seeking temporary cover. Ensure procedures are completed.
(iv) Advise patients of relevant charges for private services accept payment and issue receipts for same.
(v) Respond to all queries and requests for assistance from patients and other visitors.
(vi) Enter requests for home visits onto computerised visit book stating time received, name of person taking request and including all relevant information and where necessary refer to the Duty Doctor.
(vii) Ensure that requests for prescriptions are actioned as set out in the Practice Handbook/Practice Rules.
(viii) Ensure reception and waiting areas are kept neat and tidy.
1.2 Management of appointment systems
(i) Ensure total familiarity with all appointment systems in effect including regular and incidental variations.
(ii) Book appointments and recalls, ensuring sufficient information is recorded to retrieve computerised/medical records.
(iii) Monitor effectiveness of the system and report any problems or variations required.
1.3 Management of medical records
(i) Retrieve and file records as required, ensuring that strict alphabetic order is adhered to.
(iii) Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.
1.4 Preparation of consulting rooms
(i) Ensure that the consulting rooms are prepared in readiness for each consulting session, checking full range of forms and requirements and re-stocking as required.
(ii) Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure.
1.5 Operation of telephone system
(i) Receive and make calls as required. Divert calls and take messages as appropriate.
(ii) Ensure that the system is operational at the beginning of each day and switched over to night service and answerphone operational at the end of each day.
1.6 Start and end of day procedures (dependent on hours of work)
(i) Open up premises at the start of the day, set alarm to day function and make all necessary preparation to receive patients.
(ii) Secure premises at end of day, ensure the building is totally secured, internal lights off and alarm activated.
2.0 Communication & Working Relationships
2.1. Communicate effectively with patients and carers, recognising the need for alternative methods of communication, where appropriate
2.2. Communicate effectively with other team members
2.3. Communicate with other agencies and suppliers
2.4. Participate and contribute to team meetings as required
3.0 Personal and people development
3.1. Take responsibility for your own developmental learning and performance
3.2. Active participation in training to update knowledge and skills to maintain competencies, including mandatory training
3.3. Active participation in regular performance review, including appraisal
3.4. Disseminate learning and information to other team members
3.5. Recognise and understand the roles and responsibilities of individuals working in the primary health care team
3.6. Wear the correct uniform as agreed by the Practice
4.0 Service Implementation/Improvement
4.1. Assist with safeguarding for both children and vulnerable adults using local guidance and referral criteria
4.2. Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance misuse and addictive behaviour
4.3. Contribute new ideas to improve patient care
4.4. Work with the practice to ensure targets are met
5.0 Quality
5.1. Alert other team members to issues of quality and risk in the care of patients and other staff members
5.2. Be able to manage your own time effectively
Person Specification
Experience - Essential
- Experience of working within a team
- Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures
Desirable
- Experience of working in a customer focused environment
- Experience of working within an administration team
- Experience of working in the NHS or similar health care setting
- Awareness of clinical systems such as EMIS
Knowledge and skills - Essential
- Computer literate and good keyboard skills
- Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels
- Excellent organisational skills
- Strong attention to detail and the ability to transfer accurate information
- Work well under pressure
- Use own initiative within clear boundaries, seeking advice when necessary
- Demonstrate enthusiasm and a strong sense of teamwork
- Ability to complete tasks to a high standard with frequent interruptions
Desirable
- Knowledge of medical terminology
- Knowledge of the NHS/General Practice
Qualifications - Essential
- English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Burnham and Berrow Medical Centre
Love Lane
Burnham on Sea
Somerset
TA8 1EU
Employer's website
www.burnhamandberrowmedicalcentre.co.uk
