Reception Manager – North Cardiff Medical Centre
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GP Reception Manager
Negotiable / Thornhill
Job title: GP Reception Manager
Salary: Negotiable
Location: Thornhill, Excalibur Drive
Town / City: Thornhill
Postcode: CF14 9BB
The closing date is 24th April 2023
We are looking for a highly motivated individual to lead, manage and develop our reception team to deliver the highest quality support to patients and colleagues.
To implement agreed policies and consider the introduction of new working methods to improve the quality of the service we deliver.
To provide a focal point of communication between patients, GP’s and staff.
To demonstrate and promote the standards expected by the practice.
Main duties of the job
• Manage and lead the reception team and maintain suitable processes for the smooth running of the department
• Ensure that existing systems are functioning efficiently and make suggestions for any improvements
• Be responsible for the day-to-day running of the team including managing routine HR issues
• Provide feedback to the team about practice matters
• Liaise with management team when implementing changes to appointments, systems and processes
• Manage staff cover
• Ensure reception team deliver a high-quality service
• Update notice boards, leaflets etc to ensure information is up-to-date.
• Ensure reception and waiting areas are kept neat and tidy.
• Hold discussions with patients in private as required
• Undertake normal reception duties as and when required
• Ensure the reception area in manned appropriately and punctuality is being adhered to
• Work with Practice Manager and others to foster a patient-focussed service
• Manage minor complaints and involve Practice Manager as appropriate
• Advise Practice Manager of any maintenance issues identified.
• Have a clear understanding of telephone system capabilities and change if needed with the help of the Practice Manager.
• Report any health and safety issues identified
• Report any risks identified
About us
North Cardiff Medical Centre is a well organised, motivated and friendly training practice, which is committed to high quality patient care.
We are a long-established Practice with a strong emphasis on team working and work life balance. We are a friendly, positive and forward-thinking practice.
Currently have over 15k patients serviced from 2 sites, main one in Excalibur Drive, Thornhill and the branch site on Thornhill Road.
Patient care is at the heart of everything we do.
We have a team of experienced management and administrative team that are very supportive of each other.
Delivery of vocational training of new General Practitioners and Medical Students.
If you feel this is a role you would thrive in, please apply. If you wish to arrange an informal visit to the surgery of would like a chat prior to applying, please contact Alyson Jones (Practice Manager) on 02920741880 or alyson.jones6@wales.nhs.uk
Job description
Job responsibilities
Manage and lead the reception team and maintain suitable processes for the smooth running of the department.
Ensure that existing systems are functioning efficiently and effectively and make suggestions for any improvements,
Be responsible for the day-to-day running of the team including managing routine HR issues.
Provide feedback to the team about practice matters, attend meetings as required and represent the reception team to the rest of the practice in practice meetings.
Liaise with management team when implementing changes to appointments, systems and processes.
Manage staff cover and speak to Deputy Manager if need to arrange extra support.
Ensure reception team deliver a high-quality service
Undertake training with staff as needed and liaise with Practice Manager with regards any help needed.
Update notice boards, leaflets etc to ensue information is up-to-date.
Ensure reception and waiting areas are kept neat and tidy.
Hold discussions with patients in private as required.
Undertake normal reception duties as and when required.
Ensure the reception area in manned appropriately and punctuality is being adhered to.
Work with Practice Manager and others to foster a patient-focussed service.
Manage minor complaints and involve Practice Manager as appropriate.
Advise Practice Manager of any maintenance issues identified.
Have a clear understanding of telephone system capabilities and change if needed with the help of the Practice Manager.
Report any health and safety issues identified.
Report any risks identified.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time
Person Specification
Qualifications
Essential
• Experience of leading a team
• Excellent communication skills
• Strong organisational skills
Desirable
• Experience of working in Primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Cardiff Medical Centre
Address
Excalibur Drive
Thornhill
Cardiff
CF14 9BB
Homepage - North Cardiff Medical Centre
