Receptionist – Llandaff North Medical Centre
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Llandaff North Medical Centre is looking for a part time receptionist/administrator to join our well organised and friendly team. The post would be working across 4 days and will require the candidate to cover until 6:30pm. The successful applicants should be flexible to cover annual leave and sickness absence.
Interviews to take place w/c 15/04/2024, dates to be confirmed with applicants.
Please contact the Practice Manager for an informal discussion about the role or to arrange an informal visit to the practice.
Main duties of the job
To be responsible for opening and closing of the surgery
Production of repeat prescriptions according to practice protocols.
To welcome and help patients by either personal or telephone contact.
Telephone answering to be courteous and helpful
Assessing and accurately recording all home visit requests and ensuring information is passed to the appropriate Doctors.
Taking monies for letters, reports, immunisations etc. and recording in accordance with practice protocols.
To ensure any queries are passed to the appropriate member of staff, or doctor.
Filing records, letters, test results etc.
Use of computerised medical system: making appointments, checking: results, registration details, pathology information, medical information, prescribing information.
Liaise with other colleagues e.g. District Nurses, Health Visitors, Ambulance Service, Hospitals, Midwives and to pass and receive accurate information regarding patients.
Message handling: ensure that accurate messages are taken and passed to appropriate person for action.
To maintain confidentiality in respect of any information obtained
Adhere to Health and Safety procedures as set out by the Practice.
Undertake any other reasonable miscellaneous duties as requested by the Practice Manager, Deputy Practice Manager, or Doctors.
Attendance at training courses is expected, even when outside normal working rotas.
attend staff meetings when required.
To be aware of and to follow practice protocols and procedures at all times.
About us
Llandaff North Medical Centre is a successful training practice located in Cardiff and provides healthcare to the surrounding population of around 6,500 people. The practice was built in 1997 and currently has 8 Doctors (4 partners, 2 salaried and 2 trainee GP's), 2 practice nurses, 1 Healthcare Assistant and a range of administrative staff.
The practice also has a range of NHS staff in the form of Health Visitors, Counsellors, Midwives, Pharmacist and community nurses who use our rooms to provide additional services to our patients.
We are a friendly practice with good staff retention and a strong team working culture. We offer excellent opportunities for learning and the development of new skills.
Job description
Job responsibilities
To be responsible for opening up and closing of the surgery
To switch on consulting room and reception PCs & log into the patient self check in screen on reception.
Production of repeat prescriptions according to practice protocols.
To welcome and help patients by either personal or telephone contact.
Telephone answering to be courteous and helpful
Assessing and accurately recording all home visit requests and ensuring information is passed to the appropriate Doctors.
Making appointments, checking in and sending correct patient to correct clinician.
Taking monies for letters, reports, immunisations etc. and recording in accordance with practice protocols.
To ensure any queries are passed to the appropriate member of staff, or doctor.
Filing records, letters, test results etc.
To ensure records, etc. required by the GPs and nurses are made available in a timely manner
Use of computerised medical system: making appointments, checking: results, registration details, pathology information, medical information, prescribing information. Specific training will be given to staff with responsibility for entering data e.g. registrations etc.
Liaison with other professional colleagues e.g. District Nurses, Health Visitors, Ambulance Service, Hospitals, Midwives and to pass and receive accurate information regarding patients.
Message handling: ensure that accurate messages are taken and passed to appropriate person for action. Receptionist must ensure that any outstanding queries must be passed for action before going off duty.
To maintain confidentiality in respect of any information obtained by design or accident whether in connection with a patient or the practice.
To be flexible and to provide cover for absent colleagues when required.
Adhere to Health and Safety procedures as set out by the Practice.
Undertake any other reasonable miscellaneous duties as requested by the Practice Manager, Deputy Practice Manager, or Doctors.
Training full training will be given in the practice and attendance at relevant and interesting external courses will be offered. Attendance at training courses is expected, even when outside normal working rotas.
Staff meetings attending staff meetings when required.
To be aware of and to follow practice protocols and procedures at all times.
