Receptionist/Care Navigator – De Winton Field Practice
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De Winton Field Practice is a training practice with a current list size of 9,500 patients. The Practice has four GP partners and five salaried GPs. As a training practice we regular have a GP Registrar or medical students working in the practice. We provide high quality primary care services in a refurbished health centre. The practice is located approximately 30 minutes from Cardiff with good transportation links.
We are a friendly multi- disciplinary team, which includes GPs, pharmacy technician, Advanced nurse practitioners, Practice nurses, HCAs and admin team.
The practice currently has a vacancy for a care navigator /receptionist. The number of hours to be worked has some flexibility but the successful candidates will need to be available to work a Monday and Tuesday 8am -1.30pm and Friday 8am – 6.30pm as part of their contracted hours and this is not negotiable. The practice can offer full-time or part-time hours to the right candidate.
Annual leave and Bank Holidays will be pro rata to the hours worked. The practice currently offers 5 weeks annual leave plus bank holidays whole time equivalent (WTE).
The current salary is £11.44 / hour.
Applicants should consider themselves proficient in the following areas:
• Able to always conduct themselves in a Professional and courteous manner.
• Efficient in IT including the use of Microsoft word, excel and outlook email.
• Ensure that enquiries from patients, doctors and other members of staff are handled efficiently and courteously.
• Work as part of a team to ensure that reception tasks are completed in a timely manner.
• Manage and prioritise a multitude of different requests often under pressure
• Be flexible and be able to provide cover for the duties of other team members during periods of staff absence (holiday and sickness cover essential)
Specifically, a receptionist will be expected to be involved in:-
• Dealing with patients’ enquiries face to face and on the telephone
• Use of the Vision clinical system
• Scanning and Document management using Docman
• Handling of prescriptions
• Receiving and recording requests for visits
• Receipt and sorting of practice mail
• Dealing with patient registrations
• Handling of money for private medical work
• Handling of all forms used within the practice
• Working with the reception team to ensure continuity of service to doctors and patients
• Message handling
• Maintaining both the manual and computer record system
• The chaperoning of patients at doctor’s request
• Receipt of samples from patients and dealing with them appropriately
• Booking emergency ambulances
• Clinic administration including photocopying/faxing
• Supervision of waiting rooms
• Preparation of consulting rooms for use
The ability to speak Welsh is desirable for this role.
The closing date for applications is 29th May 2024
The Practice reserves the right to close this vacancy early if a large number of suitable applications are received. Therefore, we encourage early applications to ensure consideration for this post.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Please contact the Practice Manager for further information:
Contact Name:
Christine Wise
Email Address:
Telephone:
01443 432112
