Care Navigator (Patient Support Team) – St Martins Practice
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Care Navigator (Patient Support Team)
What is Patient Support?
Our patient support team is the first point of contact with all of our patients whether over the phone, face-to-face or online. They are the welcoming face of the practice with a smile (even if dealing with the patient online!) and a can-do attitude. They know and understand our practice, community and local services and care about our patients. The purpose of the role is to optimise the patient’s journey, taking every opportunity to ensure that requests for appointments or support are managed appropriately whilst delivering the best service.
Who are we looking for?
- You are warm, friendly & approachable. It is never boring!
- You will enjoy:
- Working with the general public: supporting people of all ages & backgrounds
- Using your “can do” positive approach
- Working in a fast-moving environment where accuracy & pace are key
- Being part of a supportive, high trust team
We are interested in candidates able to:
- Use IT efficiently (& enjoy it)
- Assimilate & assess written & verbal information & use it to make good decisions
- Adapt their style & approach according to who they are communicating with; being sensitive with people who may be anxious or unwell
What will you do?
- Represent the practice in a polite, professional & caring manner.
- Answer high volume calls from patients, efficiently & courteously, following our guidelines. Deal with patient requests received via online consult form and email.
- After appropriate training, signpost patients using a variety of verbal or online questioning techniques, to develop a full picture of the reason for the patient’s contact & signpost them to the appropriate care / appropriate professional
- A wide range of administrative tasks for patients incl patient registrations & prescriptions
- Use our clinical computer system efficiently
- Open & close the building
- Whatever else may crop up that is reasonable to expect from the team!
About us
The Patient Support team of 8 care navigators is friendly, happy, supportive & well-organised. Full training is given at recruitment, and ongoing. There is a weekly team meeting. Care navigators signpost & book patients into a wide range of appointments with different healthcare professionals both in our building and elsewhere, so the patients’ needs may be met. The Patient Support team works with the clinicians to provide high quality patient care to the 7500 patients that St Martin’s cares for.
We have been serving the people of Chapeltown and Chapel Allerton for many decades, but in 2018 moved into modern and spacious new building on Chapeltown Road. We are part of Chapeltown Primary Care network: GP practices working together.
Are you interested?
· The pay for the role is £11.68 per hour.
· To apply, please apply on nhs jobs search job ref A1992-24-0006
· Deadline for applications: 7th August 2024
